O U R S E R V I C E S
Imagine yourself exhausted. With smeared make-up on. After a 24 hour flight. The baby has been crying -and is still crying non-stop - because of a tooth growth.
Grandpa is inventing new terminologies and a whole set of hilarious body language as we speak. He is desperately trying to ask a 60 -year-old shopkeeper the direction to a non-touristic restaurant as Grandma is badly in need of some sugar charge, as the food offered by the Airline Company was just a handful of rice, 2 carrots, 2 slices of Asian Flavoured beef and one bread as hard as a rock.
Dad has forgotten his headphones (where?) and thus is opening all the luggage at once while arranging a city tour via phone with your group of friends who are lodging on the opposite side of the city - somewhere near a mask shop, they say.
You might need us.
CHILDREN & FAMILIES ARE OUR PRIORITY. Period.
Relaxed kids, relaxed parents... Or is it vice versa? Kids should explore the world and parents should enjoy it!
That is why we at Testa d'Oro give special attention to children! We have a number of amenities that are complimentary during your stay and others which are available for a nominal fee.
Free of Charge (under request so that you may find everything at check-in)
Crib & baby duvet cover
Bed Protection for toddlers
Cutlery, plates, and cups suited for kids
Simple stroller & baby carrier
Board games + Puzzles + Play cards
Free Netflix & Youtube Kids for Fun (+ FAST Fiber Optic wifi for teens)
Cocoa Powder + plumcakes + Nutella & jams + Orange Juice
Baby Food Thermos
Breastfeeding Pillow for moms
Night Light for kids
At a nominal fee (under request)
Also, remember to check out our discounts & special kits for families!
OUR CLEANING STAFF
Our cleaning staff is made up of professionals chosen personally by us, whom we trust, educate and instruct. All the cleaners have years of experience in the field and are highly capable of doing their job.
You should always expect - NAY, demand- the space to be clean & tidy, right? Especially nowadays since the #coronavirus19 pandemic, it's become a safety issue.
You shouldn't find hidden dirty spots, dust under the bed, greasy countertops, used sponges, unwrapped toilet paper, or hairs in the shower.
But what about our biggest enemy? Right. The invisible, nasty, dirty little germs & bacteria.
To prevent the spread of germs, our staff has always taken special attention to disinfecting not only the big surfaces but also small items such as bedside lamps, doorknobs, cupboards, radiators, light switches, remote controllers and so on.
Moreover, we schedule a monthly throughout cleaning and maintenance work following a precise check-list so that nothing is left to chance!
You will find a product check-list inside your apartment. Moreover, every cleaner will sign our cleaning check-list form whenever the cleaning process is done so that you may rest assured that the place is cleaned and sanitized.
Testa d'Oro has selected the best detergents and chosen Igena as its primary supplier, a Veronese company with over 40 years of experience in cleaning. Their products guarantee impeccable, effective, and fast cleaning.
It is due to their kindness, availability, patience, and efficiency that we are ranked high on OTAs. Our staff and we are always communicating, because we believe that advising each other, learn from each other, help each other are ways to 1. create a peaceful workplace and 2. be of use to our guests!
Our customer service team speaks Spanish, English, Italian, French and Chinese.
We aim to bring you personalized, high-quality customer care so you may feel like someone has got your back from day one. We are available seven days a week to assist you with any questions you might have.
Online concierge is a courtesy service available to all our guests for a tailor-made holiday.
Before your arrival, you will be contacted by your own personal Online Concierge who will guide you through every step, providing all sorts of information and personalized help.
How should I reach the place? What should I eat? What fun tours are available? Which museum should I visit? How can I make the most out of our honeymoon? Where should I celebrate my kid's birthday? Our Online Concierge can definitely solve all these dilemmas!
PERSONAL CHECK-IN PERSON
Our guests will have a person always available from check-in until check-out.
The check-in person will first meet you at our meeting point and bring you to the apartment, where he, with a complimentary map and an I-pad, will provide all the important information on the apartment and the city.
Your Check-in Person is also always available for any kind of reservation, such as restaurants, taxis, tours, tickets, spas, hairdressers, etc. Contact is made easy with the use of WhatsApp, Line, Wechat, or Viber.
Our apartments are all located in very antique buildings, and many are under the supervision of the government.
Since there is no elevator available, we offer a free Porter Service for apartments located on higher floors at check-in and check-out (after 9.00 am).
This service must be requested in advance.
Remember that we are always at your disposal for any information or request.
What is the most unquestionable advantage of a hotel?
Comfort and professional services.
Our response, therefore, is to offer you the same level of excellence and service, so that you may experience the exact same level of comfort without having to give up the benefits that holiday rentals offer.
LUXURY HOTEL BATH AMENITIES
You will find Prija Hotel Eco-Line Shampoo and Shower gel with extract of ginseng which is an eastern ingredient recognized for its invigorating powers - great for stimulating vitality and energy.
Hairdryer, 2 sizes cotton towels (one set per each), new rug, hand soap, and wrapped toilet papers (so that you are 100% positive that nobody else used them before).
Loaded with dirty laundry? There is a washing machine & laundry detergent in the apartment. Oh, and let's not forget the iron and iron board 😉
You could just bring your toothbrush and toothpaste from home, and that is it! And if you forgot it, call our Customer Service, and it will be added to your Extra Grocery Packet.
For the beds, we have chosen high-quality Doleran mattresses. Each mattress has a mattress cover for extra hygiene.
We prepare two types of pillows. Yes, because pillows are a SERIOUS matter and extremely SUBJECTIVE. You will have a cotton fluffy pillow and a memory foam one (neck pain killer).
Our linen is provided by a very professional local company and we also add our duvet for winter and an embossed bed cover for summer.
• Free Fiber Optic Wi-Fi
• smart tv + Free Netflix & Disney +
• soundproof windows • new
Rialto is the very center of Venice and is a bustling place full of energy (which is part of the reason we love it!) To allow you to fully enjoy peace and quiet, we have installed incredibly soundproof and weather-resistant windows. These triple glazed windows are simply a wonder.
• luggage storage •
Testa d'Oro offers luggage storage service for check-in before 15.00 and check-out after 11.00. Our apartments are all located in very old buildings, and many are under the supervision of Venice. When there is no lift, we offer a luggage service for the apartments located on higher floors at check-in and check-out (11.00).
* All the appliances and items are sanitized upon check-out by our wonderful cleaning staff!
In addition to all, we have prepared some special kits which are really useful for your stay.
SEE ALL SPECIAL KITS
Testa d'Oro s.a.s di Chinaglia Francesco & C. is based in the city of Venice, Veneto, and offers apartments for short or mid-term stays.
Privacy is one of the biggest problems in hotels: strangers hovering around, people in the next room shouting, and so on. Who would like to experience that during vacation? By renting a holiday home with Testa d’Oro, you will have all the freedom and independence that anyone would wish to have.
LARGE & WELL EQUIPPED SPACES
Groups should find a place where every member is together. No public hallways should separate them.
They should have a common space, where the kids can watch the last Netflix cartoon while a parent works on a last-minute assignment (we know that there is always a last-minute assignment).
They should be able to share a space to prep their meal and eat together. They should also be given all the utensils, basic cooking supplies, etc to prep their meal.
They should be able to save money for fun activities and beautiful museums instead!
Our 75 to 120 square meters Venice holiday apartments are fully equipped and furnished, allowing you to take full advantage of the famous phrase "stay at home, away from home." Plus, having a kitchen available means that you won't be forced to go to the restaurant at every meal. Definitely a considerable cost.
Basically, we cover the basics, so that you won't need to spend the extra money:
• simple breakfast kit •
Coffee Pods, Italian Coffee, Black Tea, Green Tea, Juice, Bread, Plum Cakes, Nutella and Jams. You will also find White sugar, Brown Sugar, Cocoa Powder for kids.
• extra grocery packet•
You may request extra groceries, usually for breakfast, to be delivered to your apartment. You pay what you buy. No extra commissions.
• cooking & cleaning •
We have prepared the basics for you: Olive Oil, Vinegar, Soy Sauce, Salt & Pepper.
As for the cleaning supplies, you will find Dish soap, All-purpose cleaner, Dishwasher Detergent, and Laundry Detergent. New Sponges. Extra trash bags (we care about recycling!)
• huge variety of electro domestics •
In all our vacation rentals you will have a fully equipped kitchen with extras like Electric Kettle, Cappuccino Foam Maker, Toaster, Microwave, and Bialetti Coffee Machine.
For more information, please check all the domestic appliances your apartment offers.
* All the appliances and items are sanitized upon check-out by our wonderful cleaning staff!