CHECK-IN & CHECK-OUT
"learn about our simple check-in & check-out procedure"
We want to give you the best service possible.
Here you will find all you need to know about check-in and check-out. If you have any questions, please do not hesitate to contact us by phone or email.
Standard check-in is after 3 P.M.
You will be appointed a check-in person who will first meet you, guide you to the apartment and offer lots of information about the city and the apartment. Your check-in person will be your point of reference throughout the stay.
Early Check-ins may store their luggage with us free of charge. We will personally bring the luggage inside the apartment.
Groups with kids will have a priority check-in.
NO extra charges for early or late check-in
Standard check-out is prior to 11 A.M.
Please leave the keys of the table, close windows, light, and AC before you leave. The cleaning staff will then enter the apartment. Or please wait for your porter guy, if you have requested the service in advance.
LATE CHECK- OUT
Late Check-outs can store their luggage with us. You will be given all the instructions.
While every effort will be made to accommodate requirements for late checkouts or early check-ins, this will be dependent on the availability of the apartment. Please know that we will do our best to facilitate you.
NO extra charges for late check-out
MEETING POINT & CHECK-IN PERSON
Testa d'Oro would like to greet and help you in person so that you may feel accompanied throughout your whole stay.
CHECK-IN PERSON'S CONTACT
You will receive an email with the number and photo of your check-in person 1 day before your arrival. Any changes will be informed via SMS.
Until then, you will have an Online Concierge at your disposal for any request, information or necessities. In other words, you will never be left alone throughout the whole process.
It is very important that you CONTACT your check-in person via phone, message or email once you are on the boat to Rialto. If unable to contact him due to roaming or internet issues, you will be given a password to the Venetian Hotspot Wifi.
On the day of your arrival, your check-in person will meet you at the Rialto Line n. 2 landing stop (In front of Travelex) and lead you in person to the apartment, where he/she will guide you through the apartment and the city. Though the apartments are 2 minutes away from transportation and in the very center, please DO NOT rely on Google Maps as it is incapable to find civic numbers in Venice.