BOOKING TERMS WITH
A) BOOKING CONFIRMATION
Your Reservation is guaranteed upon booking. Nevertheless, for to purpose of confirming your intention of coming and arranging your stay, please reply to our First Email “Organize Your Arrival in Venice" which will arrive approximately 40 days prior to your arrival (this timeline will change in accordance to your booking time).
B) CANCELLATION POLICY
30% of the payments made are refundable if canceled up to 14 days before arrival. 0% refundable if canceled after the said period of time.
C) CHECK-IN/ CHECK-OUT PROCEDURE
Check-in is after 3 P.M.
Check-out is prior to 11 A.M.
*NO extra charges for early check-in or late check-in
➤ Early Check-in or Late Check-out:
Our guests can stow their luggage until the apartment is ready or until their departure. While every effort will be made to accommodate requirements for late checkouts or early check ins, this will be dependent on the availability of the apartment. Please know that we will do our best to facilitate you.
D) KEYS/ CHECK-IN PERSON
Testa d'Oro would like to greet and help you in person so that you may feel accompanied throughout your whole stay.
➤ Therefore, our check-in person will meet you at the Rialto Line n. 2 landing stop (In front of Travelex) and lead you in person to the apartment, where he/she will guide you through the apartment and the city. Though the apartments are 2 minutes away from the transportation and in the very center, please DO NOT rely on Google Maps as it is incapable to find civic numbers in Venice.
➤ You will receive an email with the number and photo of your check-in person 2 days before your arrival. Any changes will be informed via sms.
➤ It is very important that you CONTACT your check-in person via phone, message or email once you are on the boat to Rialto. If unable to contact him due to roaming or internet issues, you will be given a password to the Venetian Hotspot Wifi.
Your rate is guaranteed upon booking (The price will be recalculated if more people than stated on the reservation arrive). Your rate includes VAT and is quoted in EURO.
The rates are EXCLUDING local tourism levies (the Tourist Tax) which must be paid upon arrival. Please read the section below for more information.
30% due upon booking. 70% due upon 1 day before arrival.
➤ Commonly asked questions
1) How is my rate calculated?
Testa d'Oro separates the "Price per Night" from the "Cleaning Fee" This is an example of price and dates that shows how your rates are calculated:
€ Total night fees = TOTAL Due + City Tax
* The price varies according to the number of guests (the percentage changes after 4 guests). Please be sure you have inserted the right number of guest. The price will be recalculated if more people than stated on the reservation arrive.
2) How much does an extra bed costs?
The maximum capacity of each apartment is stated in our Booking.com page. 1 extra bed or 1 crib/ toddler bed is available upon request.
Price: Adults are charged EUR 30,00 per night for extra beds.
All children under 6 years stay free of charge for extra cribs.
3) Will I receive a proof of payment?
We will need to know your FULL NAME, COUNTRY (Addresses in case of Companies) and DATE OF BIRTH to make the invoices. Please notify your check-in person if you would like to receive a copy of the invoices.
F) CITY TAXES IN VENICE
Starting from August 24, 2011 The Municipality of Venice has introduced a new tribute called "Tourist Tax" or "City Tax", which is charged to non-residents staying in hotels, b&b and holiday rentals located in Venice.
The Municipal Council, in accordance with the Regional Law 11/2013 article 27 bis, has approved the new tourist tax rates. All the rates are stated in each Apartment.
Current government regulations require all guests to present proof of identity at the time of check-in which will be registered at the nearest police station within a 2-day period.
We will also need your personal email and cell phone number for the invoice and further communication.
H) COMMUNICATION METHODS
1) EMAIL: email@example.com
All emails are sent to the alias email that Booking.com has created for you. Please check your Junk Mail if you do not receive all our message in your Inbox. Alternatively, you could provide us with your personal email for future contact.
2) WEBSITE: www.testadorovenice.com
3) FACEBOOK PAGE: To know more about information or activities in Venice, you are very welcomed to follow our Facebook Page. Search for: @testadorovenice
4) PHONE/ WHATSAPP/ LINE/ WECHAT: You may contact our Customer Service via phone or whatsapp at +39 3475366413
I) APARTMENT RULES
It is not allowed to leave the garbage outside the apartment, in the courtyard or on the street. The Municipality of Venice has strict laws that fine this kind of behavior. Moreover, it is a sign of respect towards our neighborhood.
➤ We will throw all the garbage at your check-out.
➤ If you want to get rid of the garbage before check-out, please CONTACT your check-in person.
➤ Remember to separate the waste. In Venice we separate plastic/ glass from paper: the rest is garbage.
2) Lights/ Ac/ Heater
Testa d'Oro is eager to help saving the planet. That is why we do not use small Shampoos and Body Gel and big toilet papers. Our cleaning ladies use detergents that minimize the harm to the ecological system. Testa d'Oro kindly ask each guest to beware of the lights, Ac and Heater so as to keep the energy consumption to its minimum level. Therefore, please close these items when you exit the apartment.
Smoking is NOT allowed inside the apartment. Smoking is allowed outside only.
4) Furnishings and Electrodomestic
Please keep the property and all furnishings in good order. Please only use appliances for their intended uses.
DO NOT FLUSH anything other than toilet paper. No feminine products should be flushed at anytime.
Please do not use the towels to clean other items. We do not permit towels or linens to be taken from the units.
Pets are NOT allowed.
There is no daily housekeeping service. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate.
Please do not open all electronic devices at once. The maximum potency is 3 Kw.
The italian voltage is 220 V and the frequency is 50 Hz. ALWAYS use a power plug adapter.
IMPORTANT: Connecting an electronic device designed for a voltage of 110 Volt at a voltage of 220/230 Volt can be very dangerous. There is a risk of burns, fires or explosions.
To be sure, check the label on the appliance. In Italy the power sockets are of type F and L.
Do not insert different plugs into the sockets. The fact that the plug fits well in the socket is not enough to ensure that the voltage in use is correct.
All of the units are privately owned; the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. Please call us in any emergency happens.
The Homeowners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.
K) ISSUES DURING OCCUPANCY
Our guests can be assured that in the unlikely event of a problem, we will put the maximum effort into rectifying it as soon as possible with the minimum inconvenience.
Your check-in person is available for any information you may need and may book tours, restaurants ecc on your behalf. At any rate, you will also find information materials, maps and brochures for all the attractions and opportunities inside the apartment and in the pdf file we will send you.
Should there be any special requirements during your stay, please contact us so that we can immediately accommodate you.