O U R S E R V I C E S
Imagine yourself exhausted. With smeared make-up on. After a 24 hour flight. The baby has been crying -and is still crying non-stop - because of tooth growth.
Grandpa is inventing new terminologies and a whole set of hilarious body language as we speak. He is desperately trying to ask a 60 -year-old shopkeeper the direction to a non-touristic restaurant as Grandma is badly in need of some sugar charge, as the food offered by the Airline Company was just a handful of rice, 2 carrots, 2 slices of Asian Flavoured beef and one bread as hard as a rock.
Dad has forgotten his headphones (where?) and thus is opening all the luggage at once while arranging a city tour via phone with your group of friends who are lodging on the opposite side of the city - somewhere near a mask shop, they say.
You might need us.
Check out the details of our services!
kids friendly services
CHILDREN & FAMILIES ARE OUR PRIORITY. Period.
Relaxed kids, relaxed parents... Or is it vice versa? Kids should explore the world and parents should enjoy it!
That is why we at Testa d'Oro give special attention to children! We have a number of amenities for kids that we can loan free of charge and others which are available for a nominal fee.
AMENITIES FREE OF CHARGE (UNDER REQUEST)
Crib & baby duvet cover
Baby Sleeping Bag
Bed Protection for toddlers
Potty for toddlers
Cutlery, plates, and cups suited for kids
Board games + Wood toys + Play cards
Free Netflix & Youtube Kids for Fun (+ FAST Fiber Optic wifi for teens)
Cocoa Powder + plumcakes + Nutella & jams + Orange Juice
Baby Food Thermos (for baby food to go)
Breastfeeding Pillow for moms
Night Light for kids
Note that our homes are not “baby-proofed” with respect to sharp corners. Adults will need to carefully watch their children, especially near the windows.
AT A NOMINAL FEE (UNDER REQUEST)
- Babysitting. Looking for a day or night out on the town without children? We have you covered.
- Baby Travel Kit
Also, remember to check out our discounts & special kits for families!
Our cleaning staff is made up of professionals chosen personally by us, whom we trust, educate and instruct. All the cleaners have years of experience in the field and are highly capable of doing their job.
You should always expect - NAY, demand- the space to be clean & tidy, right? Especially nowadays since the #coronavirus19 pandemic, it's become a safety issue.
You shouldn't find hidden dirty spots, dust under the bed, greasy countertops, used sponges, unwrapped toilet paper, or hairs in the shower.
But what about our biggest enemy? Right. The invisible, nasty, dirty little germs & bacteria.
To prevent the spread of germs, our staff has always taken special attention to disinfecting not only the big surfaces but also small items such as bedside lamps, doorknobs, cupboards, radiators, light switches, remote controllers and so on.
Moreover, we schedule monthly deep cleaning and maintenance work following a precise checklist so that nothing is left to chance!
You will find a product checklist inside your apartment. Moreover, every cleaner will sign our cleaning checklist form whenever the cleaning process is done so that you may rest assured that the place is cleaned and sanitized.
Testa d'Oro has selected the best detergents and chosen Igena and Shutter as our primary suppliers, a Veronese company with over 40 years of experience in cleaning. Their products guarantee impeccable, effective, and fast cleaning.
It is due to their kindness, availability, patience, and efficiency that we are ranked high on OTAs. Our staff and we are always communicating, because we believe that advising each other, learn from each other, help each other are ways to 1. create a peaceful workplace and 2. be of use to our guests!
Our customer service team speaks Spanish, English, Italian, French and Chinese.
We aim to bring you personalized, high-quality customer care so you may feel like someone has got your back from day one. We are available seven days a week to assist you with any questions you might have.
Online concierge is a courtesy service available to all our guests for a tailor-made holiday.
Since the reservation is made, you will be contacted by your own personal Online Concierge who will guide you through every step, providing all sorts of information and personalized help. You can then choose the date you'd like to be contacted again to receive assistance.
Don't know how the transport works? Where to dine? What fun tours are available? Which museums cannot be missed? How to organize a romantic wedding proposal? Our Online Concierge can definitely solve all these dilemmas!
PERSONAL CHECK-IN PERSON
Our guests will have a person always available from check-in until check-out.
Unless otherwise requested, your check-in person will meet you and bring you to the apartment, where he/she will provide all the important information on the apartment and the city.
During your whole stay, your Check-in Person is also always available for any kind of information, maintenance issues, or reservation.
Similarly, he/she will be available if you need something you can’t find, or if there is anything you need to make you more comfortable. We'll do our best to accommodate you.
Contact is made easy with the use of WhatsApp, Line, Wechat, or Viber.
PORTER SERVICE & LUGGAGE DEPOSIT SERVICE
Our apartments are all located in very antique buildings, and many are under the supervision of the government. Since there is no elevator available, we offer a free Porter Service for apartments located on higher floors at check-in and check-out (after 9.00 am). This service must be requested in advance.
As for luggage deposit, we offer early check-ins & late check-outs the chance to deposit their luggage.
Remember that we are always at your disposal for any information or request.
We are happy to stock your kitchen with your order of extra groceries or daily supplies. Our guest needs only to fill in our form in advance or at the apartment via the QR code and we'll think of the rest. Your check-in person is also always available.
EXTRA BREAKFAST GROCERY KIT..... 8,00 € per night (price intended for a total of 4 guests)
This is a standard breakfast kit that includes our simple breakfast kit (free of charge) as well as eggs, Italian ham, yogurt, milk, butter, cookies. You may ask for substitutes as well.
+ Our Simple Breakfast Kit includes Coffee Pods, Italian Coffee, Black Tea, Green Tea, Juice, Bread, Plum Cakes, Nutella, and Jams. You will also find White sugar, Brown Sugar, Cocoa Powder for kids.
You may request extra groceries, usually for breakfast, to be delivered to your apartment. You pay what you buy. No extra commissions. We'll show you the receipt and the fee will be added to your reservation.
Do you need to send something to your apartment? Contact us ahead of time!
FORGOT IT? WE'VE GOT YOU!
You have already departed but found out that something was left at home? Rest easy, it's absolutely normal to forget something at home. Just contact us and the items will be delivered to your apartment!
All these items listed below are not present in the apartments but can be loaned. And above all, they are Free!
- resealable plastic bags for liquids
- extra garbage bags
- flat iron
- women hygiene products
- sewing kit
- extension cord
- international adaptor
- all our free amenities for kids
As for other items, you pay what you buy with no extra commission!