You will be appointed a check-in person who will first meet you, guide you to the apartment, and offer lots of information about the city and the apartment. Your check-in person will be your point of reference throughout the stay.
You will receive an email with the number and photo of your check-in person 1 day before your arrival. Any changes will be informed via SMS.
The Meeting Point will be at Rialto line n. 2 Stop (D). Please be sure to contact your check-in person once on the boat to Rialto.
The whole Full Check-In Process starts by showing you around the apartment and giving you instructions as to how to use the amenities.
Then it is what we call "the questions time." He/She will then use a complimentary Map to introduce you to the city, its areas, attractions, services, and so on. This is a very good opportunity to ask more in-depth questions or make various reservations on spot. The whole process may go from 10 minutes to 1 hour as different guests have different necessities and preferences. In other words, you decide the length of your check-in. If you wish to skip this part altogether, simply choose the "Quick Check-In Process."
The last part would be about the Registration and the Calculation of the City Tax.
The Quick Check-In is a faster and almost no contact way to greet our guests. If you prefer this kind of check-in please expect Your Check-In Person to greet you at the Meeting Point, lead you to the apartment, and leave the keys.
Social distance will be respected.
Your check-in person will be always at your disposal via cel, Whatsapp, etc for any information or reservation.
Registration will be done remotely. You will be sent a link to register an identity of proof of all guests, including minors. This must be done within 16 hours. That would be a safe link from our register system: all the information will be transferred to the Police Station as required by law.
IS REGISTRATION NECESSARY?
Yes, current government regulations for the Anti Mafia Law require all guests to present proof of identity at the time of check-in which will be registered at the nearest police station within a 2-day period.
WHAT IS THE STANDARD CHECK-IN TIME?
Standard check-in is after 3 P.M. Early Check-In: Early Check-ins may store their luggage with us free of charge. We will personally bring the luggage inside the apartment.
◼️ Groups with kids will have a priority check-in.
◼️ NO extra charges for early or late check-in
During the whole stay your check-in person will always be available for any information, any requirement, and any reservation. So please feel free to contact him/her.
And, in the unlikely event of a problem, you can rest assured that we will put the maximum effort into rectifying it as soon as possible with the minimum inconvenience.
The standard check-out time is 11:00.
Please leave the keys on the table, close the windows, light, and air conditioning before leaving. The cleaning staff will then enter the apartment.
◼️ Late check-out: Late Check-outs can store your luggage with us. You will be given all the instructions.
While every effort will be made to meet the late check-out or early check-in requirements, this will depend on the availability of the apartment. Please know that we will do our best to facilitate you.
◼️ NO additional cost for late check-out